Matterport

Real Estate

Website

Resolving…

Description

Matterport is a 3D digital twin platform that captures, shares, and collaborates on immersive scans of physical spaces. It provides Pro3 camera, DIY scanning, and applications for real estate, facilities, and construction.

Status Page

https://status.matterport.com

Recent Incidents (Last 24 Hours)

Last refresh: 2026-09-17 03:05 UTC (21m ago)

Intermittent Issues with Support Case Submission and Phone Support

Resolved

The issue affecting our Support systems has now been resolved. Customers should once again be able to submit support cases and contact our Support team by phone as normal. Our investigation identified and addressed the underlying cause of the intermittent disruptions. We are continuing to monitor our systems to ensure service stability. We sincerely apologise for any inconvenience this issue ma...

Incident

Location: —

Started: 2026-09-16 09:43 UTC (17h ago)

Updated: 2026-09-16 15:58 UTC (11h ago)

Resolved: 2026-09-16 15:58 UTC (11h ago)

2026-09-16 15:56 UTC (11h ago) : We are continuing to investigate this issue.

2026-09-16 09:43 UTC (17h ago) : We are currently investigating intermittent issues affecting our Support systems. Some customers may experience difficulties when submitting support cases or contacting Support by phone. This issue is not impacting all users consistently; however, you may encounter delays, failed case submissions, or difficulties reaching our Support team by telephone. Our team is actively investigating the iss...