Luno

Crypto & Fintech

Website

Resolving…

Description

Luno is a cryptocurrency exchange and wallet platform that allows users to buy, sell, store, and trade cryptocurrencies. It provides retail and professional trading, mobile apps, and OTC trading for institutional clients.

Status Page

https://status.luno.com/

Active Incidents

Last refresh: 2026-06-28 10:10 UTC (7m ago)

Deposits and Withdrawals affected in Kenya

Identified

We are currently experiencing a disruption affecting deposits and withdrawals for our customers in Kenya. This issue stems from a technical challenge with our payment provider, and our team is actively collaborating with them to restore service as swiftly as possible. Thank you for your patience and understanding as we work to resolve this.

Incident

Location: Kenya (KE)

Started: 2026-05-05 15:04 UTC (May 05, 2026)

Updated: 2026-06-24 15:08 UTC (3d ago)

Resolved: N/A

2026-06-10 11:50 UTC (17d ago) : Unfortunately the resolution detailed by the 3rd party has not been successful. We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates Again, we sincerely apologise for the inconvenience and appreciate your continued patience. Sends are still available.

2026-06-05 06:58 UTC (23d ago) : Once again, we sincerely apologise for the delay in resolving this incident. Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency. We are hopeful that they will have a resolution by the end of the week.

2026-05-21 08:32 UTC (May 21, 2026) : We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible. We sincerely apologise for the disruption and appreciate you patience in this matter.