Luno
Crypto & Fintech
Resolving…
Deposits unavailable in Kenya
IdentifiedUpdate: Withdrawals have resumed processing but will have longer-than-normal processing times. Deposits are still unavailable. We appreciate your patience apologise for any inconvenience caused.
Location:
Kenya (KE)
Started:
2026-05-05 15:04 UTC
(May 05, 2026)
Updated:
2026-06-30 14:13 UTC
(14d ago)
Resolved:
N/A
2026-06-24 15:08 UTC
(20d ago)
:
We are currently experiencing a disruption affecting deposits and withdrawals for our customers in Kenya. This issue stems from a technical challenge with our payment provider, and our team is actively collaborating with them to restore service as swiftly as possible. Thank you for your patience and understanding as we work to resolve this.
2026-06-10 11:50 UTC
(Jun 10, 2026)
:
Unfortunately the resolution detailed by the 3rd party has not been successful. We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates Again, we sincerely apologise for the inconvenience and appreciate your continued patience. Sends are still available.
2026-06-05 06:58 UTC
(Jun 05, 2026)
:
Once again, we sincerely apologise for the delay in resolving this incident. Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency. We are hopeful that they will have a resolution by the end of the week.
