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Liquid Web

Hosting
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Description
Liquid Web is a managed hosting provider. Nexcess (WordPress, WooCommerce, Magento hosting) operates under the Liquid Web brand; customer DNS is hosted on nameservers ns1–ns4.nexcess.net.
Active Incidents
Last refresh: 2026-09-17 01:25 UTC (1h ago)

Acronis Plugin Security Advisory (SEC-10986) -cPanel/Plesk

Identified

We are aware of the recent security advisory (SEC-10986) regarding the Acronis Cyber Protect Backup plugin for hosting control panels (cPanel/Plesk). Our Engineers are actively evaluating the impact across our fleet and verifying plugin versioning. We are conducting a thorough audit to confirm full patch coverage, identify any edge cases that require manual updates, and ensure that all managed ...

Incident
Location:
Started: 2026-09-16 14:49 UTC (11h ago)
Updated: 2026-09-16 14:50 UTC (11h ago)
Resolved: N/A

Support Services Impact

Investigating

We are currently aware of an issue affecting a third-party platform used by our Support teams to manage and respond to client cases. The provider is actively investigating the issue and working toward a resolution. As a result, clients may experience delays in responses to support cases while the issue is ongoing. Our teams are monitoring the situation and will continue responding to cases as q...

Incident
Location:
Started: 2026-09-16 09:13 UTC (17h ago)
Updated: 2026-09-16 09:13 UTC (17h ago)
Resolved: N/A