Housecall Pro

Field Service

Website

Resolving…

Description

Housecall Pro is a field service management platform for home service professionals. It provides scheduling, dispatching, invoicing, payment processing, and customer communication for plumbers, electricians, HVAC technicians, and other trades.

Status Page

https://status.housecallpro.com/

Recent Incidents (Last 24 Hours)

Last refresh: 2026-07-02 23:19 UTC (23m ago)

CSR AI Voice Assistant Call Failures

Resolved

This incident has been resolved.

Incident

Location: —

Started: 2026-07-02 14:19 UTC (9h ago)

Updated: 2026-07-02 21:41 UTC (2h ago)

Resolved: 2026-07-02 21:41 UTC (2h ago)

2026-07-02 20:37 UTC (3h ago) : The issue was fully resolved at 1:21 pm ET

2026-07-02 16:56 UTC (6h ago) : We have verified the root cause and a fix in our staging environment. We will deploy the change to production in the next 30 mins. Once validated we will begin to shift traffic back to CSR AI.

2026-07-02 15:58 UTC (7h ago) : We are still investigating but there calls are being handled by our HCP Assist team.