Exact

ERP & Business Suites

Website

Resolving…

Description

Exact is a business software provider for SMEs offering ERP, accounting, and CRM. It provides Exact Globe+ for ERP, financial management, logistics, and production planning across 40+ countries.

Status Page

https://status.exact.com/

Active Incidents

Last refresh: 2026-10-05 15:09 UTC (14m ago)

Exact Multivers Online & Boekhoud Gemak - Digipoort certificate has expired (NL)

Identified

You may receive an error message stating the certificate in Digipoort is expired when trying to send in your VAT and ICP statements from Exact Multivers and Boekhoud Gemak. We have identified the issue and are working on a solution. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

Incident

Location: Netherlands (NL)

Started: 2026-10-05 14:36 UTC (47m ago)

Updated: 2026-10-05 14:36 UTC (47m ago)

Resolved: N/A

Exact Online - Invalid error when creating or renewing Rabobank PSD2 bank link (NL)

Identified

We are working on resolving the remaining cases related to this issue. If your batch payments to Rabobank are still being rejected, please first renew the consent for your Rabobank bank link. To do this, go to [Company name > Settings > Bank links] and click Renew consent next to the relevant Rabobank bank link. If your batch payments are still being rejected after renewing the consent, please ...

Incident

Location: Netherlands (NL)

Started: 2026-09-15 07:20 UTC (20d ago)

Updated: 2026-10-05 13:43 UTC (1h ago)

Resolved: N/A

2026-10-05 13:40 UTC (1h ago) : We are working on resolving the remaining cases related to this issue. If you are still experiencing issues when creating a Rabobank PSD2 bank link or renewing an existing consent, please contact Support. This will allow us to investigate your specific situation and resolve the issue for you. Our apologies for the inconvenience.

2026-09-23 07:33 UTC (12d ago) : We are continuing to work on a fix.

2026-09-17 05:53 UTC (18d ago) : The issue has been identified and a fix is being implemented.

Exact Online Bouw - Degraded performance through various menu paths (NL/BE)

Identified

Unplanned maintenance will take place for Exact Online Bouw on Monday, 5 October, between 20:00 CEST and 20:30 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.

Incident

Location: —

Started: 2026-10-05 08:02 UTC (7h ago)

Updated: 2026-10-05 13:41 UTC (1h ago)

Resolved: N/A

2026-10-05 09:34 UTC (5h ago) : The issue has been identified and a fix is being implemented.

2026-10-05 08:02 UTC (7h ago) : You may experience degraded performance through various menu paths. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal en Jaarrekening - Declarations and annual reports sent to clients via the collaboration module remain stuck at the status "Voorbereiden voor verzending" (NL)

Investigating

You may experience that declarations or annual reports that are sent to a client for review or approval remain stuck at the status “Voorbereiden voor verzending”. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Incident

Location: Netherlands (NL)

Started: 2026-10-05 09:35 UTC (5h ago)

Updated: 2026-10-05 09:35 UTC (5h ago)

Resolved: N/A

Exact Multivers Online / Exact Boekhoud Gemak - No transactions imported via Rabobank bank link (NL)

Monitoring

A fix has been implemented and we are monitoring the results.

Incident

Location: Netherlands (NL)

Started: 2026-10-01 09:06 UTC (4d ago)

Updated: 2026-10-01 11:40 UTC (4d ago)

Resolved: N/A

2026-10-01 09:06 UTC (4d ago) : You may experience that no bank transactions are imported via your Rabobank bank link, although the bank link is active. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Synergy - Word pop-up blocked in 64-bit (Global)

Identified

We are continuing to work on a fix for this issue.

Incident

Location: Global

Started: 2026-09-04 13:13 UTC (Sep 04, 2026)

Updated: 2026-09-25 06:08 UTC (10d ago)

Resolved: N/A

2026-09-15 09:16 UTC (20d ago) : The issue has been identified and a fix is being implemented.

2026-09-04 13:13 UTC (Sep 04, 2026) : You may notice that the Exact Synergy add-in blocks Word pop-ups when working in 64-bit. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - Rejected batch payment to Rabobank (NL)

Identified

We are continuing to work on a fix.

Incident

Location: Netherlands (NL)

Started: 2026-09-15 11:11 UTC (20d ago)

Updated: 2026-09-23 07:32 UTC (12d ago)

Resolved: N/A

2026-09-16 05:56 UTC (19d ago) : The issue has been identified and a fix is being implemented.

2026-09-15 11:11 UTC (20d ago) : You may experience that your batch payment to the Rabobank is being rejected. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

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