Exact
ERP & Business Suites
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Exact Horeko - Email notifications not working after request (NL/BE)
IdentifiedWe are continuing to work on a fix.
Location:
—
Started:
2026-07-14 13:45 UTC
(Jul 14, 2026)
Updated:
2026-08-13 14:48 UTC
(2d ago)
Resolved:
N/A
2026-07-17 13:26 UTC
(29d ago)
:
The issue has been identified and a fix is being implemented.
2026-07-14 13:45 UTC
(Jul 14, 2026)
:
When an employee enters an unavailability request or a shift trade request, the manager does not receive an email notification about this. As a workaround, you can use the Horeko app to receive notifications. You can enable the notifications via Menu > Settings. In this way, you will receive push notifications on your phone about the requests. We are investigating the issue and we will update t...
Bank links / PSD2 - Status column not updated after authorizing payment files via a PSD2 bank link (NL)
IdentifiedWe are continuing to work on a fix.
Location:
Netherlands (NL)
Started:
2026-06-30 06:40 UTC
(Jun 30, 2026)
Updated:
2026-08-13 14:47 UTC
(2d ago)
Resolved:
N/A
2026-07-31 13:22 UTC
(15d ago)
:
The issue has now been resolved for Rabobank customers. For other banks we are still working on a solution. For newly created payment files that need to be approved via an Exact PSD2 connection for Rabobank, the issue has been resolved and the status column is updated.
2026-07-01 06:08 UTC
(Jul 01, 2026)
:
The issue has been identified and a fix is being implemented.
2026-06-30 06:40 UTC
(Jun 30, 2026)
:
You may experience that the Status column in the Bank files overview is not updated after you have authorized a payment file via a PSD2 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Exact Online Jaarrekening - Documents not synced to Hyarchis after succesfull deposit at chamber of commerce (NL)
MonitoringWe have implemented a fix and are monitoring the results.
Location:
Netherlands (NL)
Started:
2026-08-05 14:50 UTC
(10d ago)
Updated:
2026-08-13 14:47 UTC
(2d ago)
Resolved:
N/A
2026-08-07 11:18 UTC
(8d ago)
:
The issue has been identified, and a fix is being implemented.
2026-08-05 14:50 UTC
(10d ago)
:
You may experience that documents successfully deposited with the Chamber of Commerce are not being archived in Hyarchis when having a link between Exact Online Jaarrekening and Hyarchis. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Exact Globe+ - license migration wizard returns message "License update failed".
InvestigatingThe Globe+ license migration wizard can return the message "License update failed". We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Location:
—
Started:
2026-08-12 13:22 UTC
(3d ago)
Updated:
2026-08-12 13:22 UTC
(3d ago)
Resolved:
N/A
