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Exact

ERP & Business Suites
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Description
Exact is a business software provider for SMEs offering ERP, accounting, and CRM. It provides Exact Globe+ for ERP, financial management, logistics, and production planning across 40+ countries.
Active Incidents
Last refresh: 2026-06-29 18:28 UTC (10m ago)

Exact Online Jaarrekening – Error message when submitting an annual report to the Chamber of Commerce (NL)

Identified

We have identified the issue and are working on a fix. In the meantime, you may be able to proceed by clicking the green arrow button on the right-hand side of each page in the annual report. After doing so, the "Direct publishing to the Chamber of Commerce" button may become available. Please note that this workaround may not be successful for every annual report.

Incident
Location: Netherlands (NL)
Started: 2026-06-26 07:47 UTC (3d ago)
Updated: 2026-06-29 14:46 UTC (3h ago)
Resolved: N/A
2026-06-26 07:47 UTC (3d ago) : You may receive an error message when submitting a micro annual report to the Chamber of Commerce. The error message is: "De publicatie is nog niet compleet of bevat fouten. Controleer a.u.b. of alle informatievelden correct zijn ingevuld". The error message indicates that not all fields have been entered correctly, even though this has been done. We are investigating the issue, and we will upd...

Business Suite – Unable to print invoices (NL)

Identified

The printing issue is caused by a known issue in recent Microsoft Windows updates. Microsoft has acknowledged this issue and is currently working on a solution. We are awaiting their solution. More information can be found on the Microsoft support page. Customers who require assistance with potential workarounds can contact Microsoft Support for Business. Please refer to the ‘Workaround’ sectio...

Incident
Location: Netherlands (NL)
Started: 2026-06-23 09:29 UTC (6d ago)
Updated: 2026-06-26 08:13 UTC (3d ago)
Resolved: N/A
2026-06-23 09:29 UTC (6d ago) : You may experience that you can't print invoices after Microsoft security updates KB5094122, KB5094126, KB5094127 or KB5094128 are installed. When trying to print an invoice you get the message stating “This document seems to be empty,” with the choices to continue or cancel. Both options will result in an empty document. We will update this page as soon as more information becomes available. O...

Exact Online Payroll - MyFirm users cannot approve payroll tax declarations for sending (NL)

Investigating

It is currently not possible to assign payroll tax declarations to MyFirm users to approve for sending. MyFirm users are therefore unable to approve payroll tax declarations. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Incident
Location: Netherlands (NL)
Started: 2026-06-24 08:09 UTC (5d ago)
Updated: 2026-06-24 11:50 UTC (5d ago)
Resolved: N/A
2026-06-24 08:09 UTC (5d ago) : It is currently not possible to assign declarations to MyFirm users to approve for sending. MyFirm users are therefore unable to approve VAT and payroll declarations. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Globe+ / Exact Globe Next – Sent Peppol E-invoices keep status 'Open'

Investigating

Sent Peppol E-invoices can keep the status “Open” in the overview “Electronic invoicing service”. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Incident
Location:
Started: 2026-06-23 12:07 UTC (6d ago)
Updated: 2026-06-23 12:07 UTC (6d ago)
Resolved: N/A

Exact Online Jaarrekening - Custom texts for principles and notes to the annual accounts are reset for Jaarrekening 2025 (NL)

Identified

We have identified the issue and are working on restoring the custom texts for the affected annual reports. The restored custom texts are those from 17-06-2026. These texts will not be overwritten if you have already manually created new custom texts in the affected annual reports. We will update this page once the custom texts are restored.

Incident
Location: Netherlands (NL)
Started: 2026-06-18 10:36 UTC (11d ago)
Updated: 2026-06-23 09:36 UTC (6d ago)
Resolved: N/A
2026-06-18 10:36 UTC (11d ago) : You may experience that custom texts for the principles of and notes to the annual accounts are reset and the standard text is shown. This only occurs for annual report of type Jaarrekening 2025. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Payroll - Final charge employment cost regulation settled incorrectly (NL)

Identified

The issue has been identified and a fix is being implemented.

Incident
Location: Netherlands (NL)
Started: 2026-05-20 08:32 UTC (May 20, 2026)
Updated: 2026-06-22 08:16 UTC (7d ago)
Resolved: N/A
2026-05-20 08:32 UTC (May 20, 2026) : When using the setting 'Employment cost regulation: Settle employer payroll tax automatically / Pay off "First period next year" ', the amount of final charge is used incorrectly in the second (or subsequent) year. The amount of final charge already settled in last year is taken into account in the new amount. We are investigating this issue. To prevent incorrect final charges in the payroll ta...