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Exact

Business
Description
Exact is a business software provider for SMEs offering ERP, accounting, and CRM. It provides Exact Globe+ for ERP, financial management, logistics, and production planning across 40+ countries.
Active Incidents
Last refresh: 2026-03-17 14:04 UTC (33m ago)

Exact Multivers Online - Retrieving information through ODBC not possible (NL)

Monitoring

A fix has been implemented and we are monitoring the results.

Incident
Started: 2026-03-16 11:55 UTC (1d ago)
Updated: 2026-03-17 13:31 UTC (1h ago)
Resolved: N/A

Exact Online Fiscaal - Automatic distribution without actual return for the 2025 income tax return is not calculated correctly (NL)

Identified

We are currently working on a solution. For this reason, automatic distribution has been temporarily disabled for all situations in the 2025 income tax return. We will update this page as soon as more information is available.

Incident
Started: 2026-03-09 08:55 UTC (8d ago)
Updated: 2026-03-17 12:16 UTC (2h ago)
Resolved: N/A

Exact Online - Support not reachable through phone when no customer ID is provided (BE)

Identified

The issue has been identified and a fix is being implemented.

Incident
Started: 2026-03-16 08:27 UTC (1d ago)
Updated: 2026-03-17 07:44 UTC (6h ago)
Resolved: N/A

Exact Online Payroll – Employment conditions groups linked to APG not updated for 2026 yet (NL)

Identified

Employment conditions group ‘NL-1801 Schoonmaak- en Glazenwassersbedrijf’ has been released and is now following calculation rules for 2026. To calculate retroactively with the correct settings, create a correction request via [employees > payroll > correction requests] with start date 1-1-2026. A recalculation will then take place in the next payroll calculation. In case you calculated period ...

Incident
Started: 2026-01-22 10:38 UTC (Jan 22, 2026)
Updated: 2026-03-16 14:32 UTC (1d ago)
Resolved: N/A

Exact Audition - The connection between Audition and Multiverse Offline cannot be established (NL)

Identified

You are currently unable to establish a connection between Exact Audition and Multiverse Offline. When creating the connection, you can select an entity. After selecting the entity, nothing happens and you will not receive an error message. As a workaround, you can manually import an Auditfile or .CSV file. We are investigating this issue and we will update this page as soon as more information...

Incident
Started: 2026-02-24 10:04 UTC (21d ago)
Updated: 2026-03-12 09:03 UTC (5d ago)
Resolved: N/A

HR & Salaris Gemak - Not possible to send declarations to De Eendracht (NL)

Identified

You are currently unable to send declarations to "De Eendracht" through the post office (postkantoor). This concerns the Social Fund for Industrial Bakeries, Social fund for Recreation and Social fund for Confectionary. We have identified the issue and are working on a fix. Our apologies for the inconvenience.

Incident
Started: 2026-02-23 10:47 UTC (22d ago)
Updated: 2026-02-23 10:47 UTC (22d ago)
Resolved: N/A