Exact
Exact Online Jaarrekening – Error message when submitting an annual report to the Chamber of Commerce (NL)
IdentifiedWe have identified the issue and are working on a fix. In the meantime, you may be able to proceed by clicking the green arrow button on the right-hand side of each page in the annual report. After doing so, the "Direct publishing to the Chamber of Commerce" button may become available. Please note that this workaround may not be successful for every annual report.
Business Suite – Unable to print invoices (NL)
IdentifiedThe printing issue is caused by a known issue in recent Microsoft Windows updates. Microsoft has acknowledged this issue and is currently working on a solution. We are awaiting their solution. More information can be found on the Microsoft support page. Customers who require assistance with potential workarounds can contact Microsoft Support for Business. Please refer to the ‘Workaround’ sectio...
Exact Online Payroll - MyFirm users cannot approve payroll tax declarations for sending (NL)
InvestigatingIt is currently not possible to assign payroll tax declarations to MyFirm users to approve for sending. MyFirm users are therefore unable to approve payroll tax declarations. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Exact Globe+ / Exact Globe Next – Sent Peppol E-invoices keep status 'Open'
InvestigatingSent Peppol E-invoices can keep the status “Open” in the overview “Electronic invoicing service”. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Exact Online Jaarrekening - Custom texts for principles and notes to the annual accounts are reset for Jaarrekening 2025 (NL)
IdentifiedWe have identified the issue and are working on restoring the custom texts for the affected annual reports. The restored custom texts are those from 17-06-2026. These texts will not be overwritten if you have already manually created new custom texts in the affected annual reports. We will update this page once the custom texts are restored.
Exact Online Payroll - Final charge employment cost regulation settled incorrectly (NL)
IdentifiedThe issue has been identified and a fix is being implemented.