Exact

ERP & Business Suites

Website

Resolving…

Description

Exact is a business software provider for SMEs offering ERP, accounting, and CRM. It provides Exact Globe+ for ERP, financial management, logistics, and production planning across 40+ countries.

Status Page

https://status.exact.com/

Active Incidents

Last refresh: 2026-08-20 02:42 UTC (1h ago)

Exact Globe+ - license migration wizard returns message "License update failed" (Global)

Investigating

We are continuing to investigate this issue. Our apologies for the inconvenience.

Incident

Location: Global

Started: 2026-08-12 13:22 UTC (7d ago)

Updated: 2026-08-19 14:45 UTC (13h ago)

Resolved: N/A

2026-08-12 13:22 UTC (7d ago) : The Globe+ license migration wizard can return the message "License update failed". We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Premium - Degraded performance (Global)

Identified

The issue has been identified. We are working on a fix.

Incident

Location: Global

Started: 2026-08-18 10:55 UTC (1d ago)

Updated: 2026-08-18 13:43 UTC (1d ago)

Resolved: N/A

2026-08-18 13:02 UTC (1d ago) : We are still investigating this issue.

2026-08-18 10:55 UTC (1d ago) : You may experience a degraded performance and longer loading times in Exact Online Premium. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - Deduplication not finding double accounts (NL/BE)

Identified

You may experience that the deduplication button will not find double accounts. You can use the functionality: Improve data quality, via [Accounts - Suppliers/Customers - Improve data quality] to find doubles and merge them. The issue has been identified and we are working on a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Incident

Location: —

Started: 2026-08-18 12:43 UTC (1d ago)

Updated: 2026-08-18 12:43 UTC (1d ago)

Resolved: N/A

Exact Online Fiscaal & Jaarrekening - Client relationship reactivation has not been saved (NL)

Identified

The issue has been identified and a fix is being implemented.

Incident

Location: Netherlands (NL)

Started: 2026-08-17 14:00 UTC (2d ago)

Updated: 2026-08-18 12:31 UTC (1d ago)

Resolved: N/A

2026-08-17 14:00 UTC (2d ago) : You may experience that a reactivation of a client relationship has not been saved. If you remove the end date and check the box “tot op heden" on the clientcard, this will not be saved and the end date will remain visible. Adjusting the end date will still be saved. Therefore it is currently not possible to make the client visible in the client overview when filtering “clientrelatie aanzwezig”...

Exact Globe+ / Exact Globe Next / Exact Synergy - Degraded performance when downloading or updating the products.

Monitoring

A fix has been implemented and we are monitoring the results.

Incident

Location: —

Started: 2026-08-17 09:08 UTC (2d ago)

Updated: 2026-08-18 09:23 UTC (1d ago)

Resolved: N/A

2026-08-17 09:08 UTC (2d ago) : When downloading or updating Exact Globe+, Exact Globe Next or Exact Synergy via the Productupdater, the downloading speed can be slower then usual. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Horeko - Email notifications not working after request (NL/BE)

Identified

We are continuing to work on a fix.

Incident

Location: —

Started: 2026-07-14 13:45 UTC (Jul 14, 2026)

Updated: 2026-08-13 14:48 UTC (6d ago)

Resolved: N/A

2026-07-17 13:26 UTC (Jul 17, 2026) : The issue has been identified and a fix is being implemented.

2026-07-14 13:45 UTC (Jul 14, 2026) : When an employee enters an unavailability request or a shift trade request, the manager does not receive an email notification about this. As a workaround, you can use the Horeko app to receive notifications. You can enable the notifications via Menu > Settings. In this way, you will receive push notifications on your phone about the requests. We are investigating the issue and we will update t...

Bank links / PSD2 - Status column not updated after authorizing payment files via a PSD2 bank link (NL)

Identified

We are continuing to work on a fix.

Incident

Location: Netherlands (NL)

Started: 2026-06-30 06:40 UTC (Jun 30, 2026)

Updated: 2026-08-13 14:47 UTC (6d ago)

Resolved: N/A

2026-07-31 13:22 UTC (19d ago) : The issue has now been resolved for Rabobank customers. For other banks we are still working on a solution. For newly created payment files that need to be approved via an Exact PSD2 connection for Rabobank, the issue has been resolved and the status column is updated.

2026-07-01 06:08 UTC (Jul 01, 2026) : The issue has been identified and a fix is being implemented.

2026-06-30 06:40 UTC (Jun 30, 2026) : You may experience that the Status column in the Bank files overview is not updated after you have authorized a payment file via a PSD2 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

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