CyberSource

Finance

Website

Resolving…

Description

CyberSource (Visa) is a payment management and fraud prevention platform that provides payment processing, tokenization, and fraud screening. It offers gateway, acceptance, and security for merchants and enterprises.

Status Page

https://status.cybersource.com

Active Incidents

Last refresh: 2026-05-13 08:26 UTC (48m ago)

Alternative Payments Service Refund Issue

Identified

Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. Our investigation has confirmed that this problem is limited to processing refunds for transactions older than 60 days. Impact: Merchants are unable to process refunds, delaying the return of funds to customers. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience...

Incident

Location: —

Started: 2026-05-12 00:02 UTC (1d ago)

Updated: 2026-05-12 00:24 UTC (1d ago)

Resolved: N/A

2026-05-12 00:02 UTC (1d ago) : Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants are unable to process refunds, delaying the return of funds to customers. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will pro...

Business Center–Virtual Terminal Echeck Processing Service Disruption

Investigating

Cybersource continues to investigate the intermittent issue that is currently affecting the Business Center. Impact: Merchants may encounter issues related to the IP address field when it is not populated. The impact has been isolated to the TeleCheck platform, and the investigation is still ongoing. Reported Start Time: TBD Next Update: As current status changes. We regret any inconvenience th...

Incident

Location: —

Started: 2026-05-05 20:36 UTC (7d ago)

Updated: 2026-05-06 00:41 UTC (7d ago)

Resolved: N/A

2026-05-05 22:31 UTC (7d ago) : Cybersource continues to investigate the intermittent issue that is currently affecting the Business Center. Impact: Merchants using Virtual Terminal to perform e-checks may run into issues with the IP address field which they are not filling in. Reported Start Time: tbd Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular...

2026-05-05 21:27 UTC (7d ago) : Cybersource continues to investigate the intermittent issue that is currently affecting the Business Center. Impact: Merchants using Virtual Terminal to perform e-checks may run into issues with the IP address field which they are not filling in. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates ...

2026-05-05 20:36 UTC (7d ago) : Cybersource is aware of an intermittent issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using Virtual Terminal to perform echecks may run into issues with the IP address field which they are not filling in. Reported Start Time: tbd Next Update: Within 60 minutes We regret any inconvenience this ma...

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