CyberSource
Finance
Resolving…
Cybersource CAS Sign-Up Service Disruption
ResolvedClients and merchants can access the Post Incident Report with their Support Center login credentials at the following [link](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11990).
Location:
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Started:
2026-07-24 19:50 UTC
(Jul 24, 2026)
Updated:
2026-09-16 23:16 UTC
(10h ago)
Resolved:
2026-08-26 22:45 UTC
(21d ago)
2026-08-26 22:45 UTC
(21d ago)
:
The issue affecting CyberSource CAS Merchant Sign Up Services in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 24 July 2026 Reported End Time: 26 August 2026 Impact: Users are now able to use the Sandbox Sign Up pages on CyberSource and Visa Acceptance as normal. Next U...
2026-08-13 09:24 UTC
(Aug 13, 2026)
:
We appreciate your patience as we continue working to mitigate the issue impacting CyberSource CAS Merchant Sign Up Services. Our teams are actively investigating the issue and implementing measures to restore normal service. We will provide further updates as they become available. Currently Sandbox signup page is temporarily unavailable on Cybersource & Visa Acceptance - https://developer.vis...
2026-07-24 21:02 UTC
(Jul 24, 2026)
:
Cybersource have observed a recurrence of the previously reported issue impacting Cybersource CAS Merchant Sign Up Services. Our teams are actively investigating and implementing mitigation measures to restore normal service. Currently Sandbox signup page is temporarily unavailable on cybersource & visaacceptance - https://developer.visaacceptance.com/hello-world/sandbox.html Please contact us ...
EBC Users Unable to Login When Username Contains a Dot(.)
ResolvedThe issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 15th September 2026 Reported End Time: 16th September 2026 Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the C...
Location:
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Started:
2026-09-16 07:28 UTC
(1d ago)
Updated:
2026-09-16 13:39 UTC
(20h ago)
Resolved:
2026-09-16 13:39 UTC
(20h ago)
2026-09-16 11:42 UTC
(22h ago)
:
We have identified the issue affecting Enterprise Business Center, and continue to work urgently to resolve the issue. Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character. Reported Start Time: 15th September 2026 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updat...
2026-09-16 10:12 UTC
(23h ago)
:
We have identified the issue affecting Enterprise Business Center. We are working urgently to resolve the issue. Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character. Reported Start Time: 15th September 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates unt...
2026-09-16 07:30 UTC
(1d ago)
:
Cybersource is aware of an issue that is currently affecting Enterprise Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character. Reported Start Time: 15th September 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for ...
