Cornerstone

**Incident Summary:** Beginning in mid-April 2026, users in the US Production environment \(SL1, SL2, SL3, and SL5\) experienced intermittent 502 and 504 Gateway Timeout errors while accessing the platform. The issue primarily occurred during periods of elevated traffic and affected multiple customers, resulting in occasional request failures and degraded platform responsiveness. **Root Cause:*...

**Incident Summary:** Beginning on June 1, 2026, some customers in the US Production environment, including SL1, SL2, SL3, and SL5, experienced periods of intermittent latency. The issue primarily affected platform responsiveness and request processing, resulting in slower response times across certain application flows. **Root Cause:** The issue was caused by insufficient service capacity duri...

**Incident Summary:** Beginning on June 1, 2026, some customers in the US Production environment, including SL1, SL2, SL3, and SL5, experienced periods of intermittent latency. The issue primarily affected platform responsiveness and request processing, resulting in slower response times across certain application flows. **Root Cause:** The issue was caused by insufficient service capacity duri...

**Incident Summary:** Beginning on June 1, 2026, some customers in the US Production environment, including SL1, SL2, SL3, and SL5, experienced periods of intermittent latency. The issue primarily affected platform responsiveness and request processing, resulting in slower response times across certain application flows. **Root Cause:** The issue was caused by insufficient service capacity duri...