CardConnect

Payments

Website

Resolving…

Description

CardConnect is a payment processing and gateway provider that helps merchants accept card-present and card-not-present payments. It provides terminals, APIs, and security (tokenization) for retail and e-commerce.

Status Page

https://status.cardconnect.com

Recent Incidents (Last 24 Hours)

Last refresh: 2026-09-17 05:59 UTC (42m ago)

Core Commerce Hosted Payment Page (HPP) Service Degradation

Resolved

This incident has been resolved.

Incident

Location: —

Started: 2026-09-16 21:21 UTC (9h ago)

Updated: 2026-09-17 01:20 UTC (5h ago)

Resolved: 2026-09-17 01:20 UTC (5h ago)

2026-09-16 21:47 UTC (8h ago) : A fix has been implemented and we are monitoring the results.

2026-09-16 21:21 UTC (9h ago) : We are aware of an issue impacting Hosted Payment Pages. We are actively working to address the issue.

CardPointe Integrated Terminal Maintenance

Resolved

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident

Location: —

Started: 2026-09-15 19:22 UTC (1d ago)

Updated: 2026-09-16 17:54 UTC (12h ago)

Resolved: 2026-09-16 17:54 UTC (12h ago)

2026-09-16 09:01 UTC (21h ago) : Maintenance will begin as scheduled in 60 minutes.

2026-09-15 19:22 UTC (1d ago) : On Wednesday September 16th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you encounter an issue, please follow your standard support escalation process.