Braze

Marketing

Website

Resolving…

Description

Braze is a customer engagement platform that helps brands orchestrate marketing campaigns across email, push, in-app, and other channels. It provides segmentation, automation, and analytics for lifecycle marketing and personalization.

Status Page

https://status.braze.com

Recent Incidents (Last 24 Hours)

Last refresh: 2026-09-17 04:28 UTC (17m ago)

Braze Support Services Outage

Resolved

This issue has been resolved. Our Global Support Service is operating normally, and customers can raise cases via the Braze Support Portal and the Braze AI Operator as usual. We have confirmed stable service following remediation of the underlying Salesforce Service Cloud issue.

Incident

Location: —

Started: 2026-09-16 09:17 UTC (19h ago)

Updated: 2026-09-16 16:09 UTC (12h ago)

Resolved: 2026-09-16 16:09 UTC (12h ago)

2026-09-16 15:40 UTC (13h ago) : We are observing signs of resolution, and at this time, customers are able to use our Global Support Service normally. We continue to monitor the service while Salesforce continues remediation of the Salesforce Service Cloud issue. Customers can now raise cases via the Braze Support Portal and the Braze AI Operator as usual.

2026-09-16 09:17 UTC (19h ago) : Braze Support Services and Partner Portal are currently experiencing issues due to an incident impacting Salesforce Service Cloud. Customers may experience issues when submitting cases via the Braze Support Portal and Braze AI Operator. During this time, you may also experience delays in response to support cases. For any critical cases, please contact [email protected].

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