BigCommerce logo

BigCommerce

E-commerce Platforms
Resolving…
Description
BigCommerce is an e-commerce platform that helps businesses build and manage online stores. It provides store building, payment processing, multi-channel selling, and integrations for B2B and B2C retailers.
Active Incidents
Last refresh: 2026-07-01 07:29 UTC (35m ago)

B2B Ninja Quote emails are failing to send

Identified

The issue remains under active escalation with the third-party email provider. We're working with their team and will provide updates as soon as they are available.

Incident
Location:
Started: 2026-06-30 14:52 UTC (17h ago)
Updated: 2026-07-01 07:15 UTC (49m ago)
Resolved: N/A
2026-07-01 01:36 UTC (6h ago) : The issue is still under active escalation with the third-party email service provider. We continue to work closely with their team and will share updates as they become available.
2026-06-30 22:59 UTC (9h ago) : We are continuing to work with the third party email service to get this resolved. The escalation is still ongoing.
2026-06-30 18:24 UTC (13h ago) : We've escalated the issue to our third party email service. We're working with them to get this resolved.