AppZen

Finance

Website

Resolving…

Description

AppZen (now part of Coupa) is an AI-powered spend management and accounts payable platform. It automates invoice processing, expense auditing, and compliance for enterprise spend.

Status Page

https://status.appzen.com

Recent Incidents (Last 24 Hours)

Last refresh: 2026-09-16 22:59 UTC (34m ago)

Delays in Invoice Processing — Autonomous AP

Resolved

Resolved — Invoice Processing Delays (Autonomous AP) Between approximately 11:30 AM and 5:00 PM PDT on September 15, some invoices submitted to Autonomous AP remained in a "Processing" state longer than expected. The cause was an availability issue with a third-party provider in the US-East region, which caused inference requests to time out rather than fail fast. The provider has confirmed the...

Incident

Location: —

Started: 2026-09-15 19:24 UTC (1d ago)

Updated: 2026-09-16 01:31 UTC (22h ago)

Resolved: 2026-09-16 01:31 UTC (22h ago)

2026-09-15 19:27 UTC (1d ago) : We applied a fix and are monitoring recovery. Our engineering team has completed the failover to an alternate endpoint. Invoice processing has recovered: New invoices submitted to Autonomous AP are now processing normally, at expected speeds. Backlogged invoices that were stuck during the incident window are being reprocessed in batches, and the queue is draining steadily. Customers may continu...

2026-09-15 19:26 UTC (1d ago) : We have identified the cause of the invoice processing delays. The delays are caused by an availability issue with a third-party service hosted in the US-EAST-1 region. The provider has confirmed the degradation on their side and has identified the root cause as an internal queuing subsystem. Requests from our platform were being accepted but not completed, causing invoices to remain in "Proces...

2026-09-15 19:24 UTC (1d ago) : We are investigating delays in invoice processing on Autonomous AP.