Akeneo
E-commerce
Resolving…
Shopify App synchronization issues
ResolvedWorking closely with Google over the weekend, they isolated the root cause and restored capacity. The incident is now resolved. Given the impact on you and your customers, we are prioritising the steps needed to prevent a recurrence. Our first actions will be to produce a full postmortem and to work with Google to incorporate their own root cause analysis. We don't yet have an ETA for the follo...
Location:
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Started:
2026-07-02 09:45 UTC
(4d ago)
Updated:
2026-07-06 10:39 UTC
(10h ago)
Resolved:
2026-07-06 10:39 UTC
(10h ago)
2026-07-04 09:50 UTC
(2d ago)
:
Overnight Google have increased both capacity and memory allocation to our datastore fleets to reduce the impact to our Shopify customers. We are not aware of repeated instances of incidents since then but will continue monitoring. If you are impacted please reach out and raise a support ticket. Google will also share with us a full root cause analysis once the incident is declared closed.
2026-07-03 16:00 UTC
(3d ago)
:
We are aware that some customers are still experiencing failures in shopify synchronisation. We are awaiting additional support from Google, while reviewing all options available to us to mitigate. If you are impacted by this issue please raise a support ticket. We apologize for the inconvenience and appreciate your continued patience.
2026-07-03 07:35 UTC
(3d ago)
:
We have unfortunately seen intermittent failures corresponding to the same issue. We are re-engaging with Google support and will continue to monitor and escalate as required. Once more we extend our apologies to you, our customers.
