Core Share CA Software Release Deployment 26.3.2 Hotfix

Support Portal Service Disruption

Core Share AU Software Release Deployment 26.3.2 Hotfix

us2 Security Patching

Scheduled Maintenance

C2326822 and C2326827 - Database Maintenance

Zix Customer Portal Interface - Customer Portal system maintenance scheduled for 18 September 2026

Network Maintenance scheduled for 14 September 2026

Network Maintenance scheduled for 14 September

Server Backup US East (Boyers) system maintenance scheduled for 22 September 2026

United States (US)

Server Backup US East (Ashburn) system maintenance scheduled for 23 September 2026

United States (US)

Zix Archive Services - BCA and ZixArchive receiving Error 500

Frankfurt EU8 experienced a service degradation.

Germany (DE)

IM3979774 and C2322456 - Certificate Renewal

Rescheduled - Database Maintenance scheduled for 04 October 2026

Rescheduled - Oregon US2 Application Maintenance scheduled for 13 September 2026

Rescheduled - Oregon US24 Application Maintenance scheduled for 13 September 2026

Network Maintenance scheduled for 13 September 2026

Database Maintenance scheduled for 13 September 2026

C2321562 - Software maintenance

System Maintenance scheduled for 12 September 2026

Server Backup US West (Chandler) System Maintenance scheduled for 24 September 2026

United States (US)

Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) System Maintenance scheduled for 22 September 2026

United Kingdom (GB)

Server Backup Canada (Mississauga) System Maintenance scheduled for 21 September 2026

Canada (CA)

Rescheduled: Network Maintenance scheduled for 4 October 2026

C2318543 - Rescheduled Network maintenance

C2314639 - Urgent network maintenance

C2314639 - Rescheduled network maintenance

Updated: Network Maintenance scheduled for 27 September 2026

IM3989425 and C2326134 - Certificate Renewal

IM3989441 and C2326132 - Certificate Renewal

C2329017 - Managed Services maintenance

Issues with Workers VPC hostname route resolution on 2026-09-11

Issues with Workers VPC hostname route resolution on 2026-09-11

Login / Access Degradation

United States (US)

Core Endpoint Backup Red-US Vault and Core Endpoint Backup Blue Vault Hardware Maintenance scheduled for 18 September 2026

Core Endpoint Backup Hardware Maintenance scheduled for 17 September 2026

Software Maintenance scheduled for 10 October 2026

Madagascar (MG)

[SG1] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app

System Maintenance scheduled for 10 October 2026

United States (US)

Some customers are unable to access certain website routes and features.

Scheduled Maintenance

Increased HTTP Errors

United States (US)

Increased HTTP Errors

United States (US)

Threat Intelligence (BrightCloud) Software Maintenance scheduled on 9 September 2026

Australia (AU)

Power Degradation impacting GPU Performance in ATL1

Frankfurt EU8 experienced service degradation

Germany (DE)

Errors in Unified Billing for some requests OpenAI models

Errors in Unified Billing for some requests OpenAI models

Oregon US6 Application Maintenance scheduled for 27 September 2026

Frankfurt EU8 Application Maintenance scheduled for 27 September 2026

Germany (DE)

Scheduled Maintenance

Core Share NA Software Release Deployment 26.3.2 Hotfix

Core Share EU Software Release Deployment 26.3.2 Hotfix

IM3991162 - Certificate Renewal

IM3970459 - Certificate Renewal

Sydney AP10 Application Maintenance scheduled for 6 September 2026

Australia (AU)

Singapore SG20 Application Maintenance scheduled for 6 September 2026

Singapore (SG)

Network Maintenance scheduled for 6 September 2026

[UK1] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app

[ AU1 ] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app

São Paulo BR14 Application Maintenance scheduled for 6 September 2026

Brazil (BR)

Central CA16 Application Maintenance scheduled for 6 September 2026

Frankfurt EU28 Application Maintenance scheduled for 6 September 2026

Germany (DE)

[ARCHIVE] - Scheduled Maintenance: APP1

[ CA1 ] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app

Rescheduled: C2273650 - Database maintenance

Database & System Maintenance scheduled for 05 September 2026

Box Sign Scheduled Maintenance

Elevated number of R2 503 errors in Eastern North America region

Desktop Messaging BMS North America System Maintenance scheduled for 26 September 2026

IM3982749 and C2326140 - Certificate Renewal

Zix - M365 - Some users may be unable to connect to Microsoft 365 Exchange Online

Alloy North America and Alloy TaaS Network Maintenance scheduled for 4 October 2026

C2326157 - Network Maintenance

IM3982761 - Certificate Renewal

IM3979758 and C2325896 - Certificate Renewal

C2326884 - Database Maintenance

Network Maintenance scheduled for 04 October 2026

Papua New Guinea (PG)

Desktop Messaging BMS Network Maintenance scheduled for 04 October 2026

IM3982740 - Certificate Renewal

LucidLink Service Disruption

United States (US)

Customer support via telephone may be unavailable for some users

Elevated number of R2 503 errors in Western North America region

[Minor] Issue with Admin Reporting

Elevated connectivity degradation in NRT

Japan (JP)

Elevated connectivity degradation in NRT

Japan (JP)

Paper sharing may not be working as expected

HTTP/3 issue affecting R2 custom domains

Cape Town SA34 Application Maintenance scheduled for 20 September 2026

Tokyo JP12 Application Maintenance scheduled for 20 September 2026

Japan (JP)

Frankfurt EU18 Application Maintenance scheduled for 20 September 2026

Germany (DE)

Frankfurt EU38 Application Maintenance scheduled for 20 September 2026

Germany (DE)

IM3968942 C2317215 - Rescheduled Certificate Renewal

[ARCHIVE] - Scheduled Maintenance: HIPAA4

C2326487 - Software Maintenance

Madagascar (MG)

Active - Network Infrastructure impacting event in East US

United States (US)

Oregon US7 Application Maintenance scheduled for 3 September 2026

Increased HTTP 522 Errors in Seattle (SEA)

United States (US)

Increased HTTP 522 Errors in Seattle (SEA)

United States (US)

Elevated number of R2 503 errors in Western North America region

Scheduled Maintenance

IM3973248 and C2318096 - Rescheduled Certificate Renewal

[US2] Standard Maintenance - Infrastructure Improvement

MailStore Cloud Software Maintenance scheduled for 23 September 2026

Increased latency in Taipei

Increased latency in Taipei

SERVICE_DISRUPTION: AlloyDB for PostgreSQL, Apigee, Cloud Filestore, Cloud Run, Cloud Spanner, Google App Engine, Google BigQuery, Google Cloud Bigtable, Google Cloud Dataflow, Google Cloud SQL, Google Compute Engine, Google Kubernetes Engine, Hybrid Conn

Degradation Impacting Turnstile and Challenge Pages for AS15924

Degradation Impacting Turnstile and Challenge Pages for AS15924

[Medium] Issues with Box Hubs Shared Links

Cloud Control Panel and API

[Critical] Issue with Downloads

Singapore (SG) + 1

[Medium] Issue with Uploads

[Minor] Issue with Logins & Files Page

[US2] Standard Maintenance - Infrastructure Improvement

[Medium] Issue with Microsoft Office Integration and Box Edit

[Medium] Issues affecting multiple Box services